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Terms and Conditions

1. Scope

These General Terms and Conditions (GTC) apply to all orders placed via the Artisan Instruments online shop. Deviating customer terms shall not be accepted unless expressly agreed to in writing by Artisan Instruments.

2. Contract Partner

Artisan Instruments EU
Breineder
Heinrich-Heine-Str. 40
8020 Graz
Austria

E-mail: info@artisaninstruments.eu

3. Conclusion of Contract

The presentation of products in the online shop does not constitute a legally binding offer. By clicking the “Buy” button, the customer makes a binding offer. The contract is concluded when Artisan Instruments confirms the order by e-mail.

4. Prices and Shipping Costs

All prices are in euros. According to § 6 para. 1 no. 27 of the Value Added Tax Act, no sales tax is charged. Shipping costs are shown separately during checkout. Customs duties or import taxes are borne by the buyer.

5. Delivery

Delivery is made to the address provided by the customer. Delivery times are indicated during checkout. If an item is unavailable, the customer will be informed.

6. Right of Withdrawal and Returns (30 days)

You have the right to withdraw from this contract within 30 days without giving any reason. The period starts on the day you, or a third party named by you (other than the carrier), take possession of the goods.

To exercise your right, please inform us:

Artisan Instruments EU - Breineder, Heinrich-Heine-Str. 40, 8020 Graz, Austria

by sending a clear statement (e.g., by e-mail or letter).

Effects of withdrawal:

We will refund all payments excluding shipping costs within 14 days of receiving the returned goods. Refunds will be made using the same payment method used for the original transaction.

You bear the cost of return shipping. Please do not send returns carriage forward.

Exceptions to the right of withdrawal:

  • Custom-made or personalised goods
  • Sealed hygiene items, if unsealed after delivery
  • Goods inseparably mixed with other goods

Sample withdrawal form:

To:Artisan Instruments EU
Breineder
Heinrich-Heine-Str. 40
8020 Graz
Austria
Statement:I/We hereby withdraw from the contract concluded for the purchase of the following goods:
Description of goods:___________________________________________
Ordered on / Received on:_______________ / _______________
Name of consumer(s):___________________________________________
Address of consumer(s):___________________________________________
Date:_______________
Signature (only if submitting on paper):_______________